Controls
Here are the controls implemented at Link11 to ensure compliance, as a part of our security program.
Product security (2)
Vulnerability Remediation Process
Entity identifies vulnerabilities on the Company platform through the execution of regular vulnerability scans.
Centralized Management of Flaw Remediation Processes
Entity tracks all vulnerabilities and remediates them as per the policy and procedure defined to manage vulnerabilities.
Data security (4)
Encrypting Data At Rest
Entity has set up cryptographic mechanisms to encrypt all production database[s] that store customer data at rest.
Data Backups
Entity backs up relevant user and system data regularly to meet recovery time and recovery point objectives and verifies the integrity of these backups.
Testing for Reliability and Integrity
Entity tests backup information periodically to verify media reliability and information integrity.
Hardening of Systems
Entity ensures that servers used to process in-scope data are hardened.
Network security (3)
Limit Network Connections
Entity ensures that the production databases access and Secure Shell access to infrastructure entities are protected from public internet access.
External System Connections
Every Production host is protected by a firewall with a deny-by-default rule. Deny by default rule set is a default on the Entity's cloud provider.
Transmission Confidentiality
Entity has set up processes to utilize standard encryption methods, including HTTPS with the TLS algorithm, to keep transmitted data confidential.
App security (1)
Conspicuous Link To Privacy Notice
Entity displays the most current information about its services on its website, which is accessible to its customers.
Endpoint security (3)
Malicious Code Protection (Anti-Malware)
Where applicable, Entity ensures that endpoints with access to critical servers or data must be protected by malware-protection software.
Full Device or Container-based Encryption
Where applicable, Entity ensures that endpoints with access to critical servers or data must be encrypted to protect from unauthorized access.
Endpoint Security Validation
Entity has set up measures to perform security and privacy compliance checks on the software versions and patches of remote devices prior to the establishment of the internal connection.
Corporate security (24)
Code of Business Conduct
Entity has a documented policy to define behavioral standards and acceptable business conduct.
Organizational Structure
Entity maintains an organizational structure to define authorities, facilitate information flow and establish responsibilities.
Roles & Responsibilities
Entity has established procedures to communicate with staff about their roles and responsibilities.
Competency Screening
Entity has procedures to ensure that all security-related positions are staffed by qualified individuals who have the necessary skill set.
Personnel Screening
Entity has established procedures to perform security risk screening of individuals before authorizing access.
Security & Privacy Awareness
Entity provides information security and privacy training to staff that is relevant to their job function.
Performance Review
Entity requires that all employees in client serving, IT, Engineering, and Information Security roles are periodically evaluated regarding their job responsibilities.
Automated Reporting
Entity has provided information to employees, via various Information Security Policies/procedures, on how to report failures, incidents, concerns, or other complaints related to the services or systems provided by the entity in the event there are problems.
Incident Reporting Assistance
Entity has provided information to customers on how to report failures, incidents, concerns, or other complaints related to the services or systems provided by the Entity in the event there are problems.
Risk Framing
Entity performs a formal risk assessment exercise annually, as per documented guidelines and procedures, to identify threats that could impair systems' security commitments and requirements.
Risk Assessment
Each risk is assessed and given a risk score in relation to the likelihood of it occurring and the potential impact on the security, availability, and confidentiality of the Company platform. Risks are mapped to mitigating factors that address some or all of the risk.
Fraud
Entity considers the potential for fraud when assessing risks. This is an entry in the risk matrix.
Third-Party Criticality Assessments
Entity performs a formal vendor risk assessment exercise annually to identify vendors that are critical to the systems' security commitments and requirements.
Assigned Cybersecurity & Privacy Responsibilities
Entity's Senior Management assigns the role of Information Security Officer who is delegated to centrally manage, coordinate, develop, implement, and maintain an enterprise-wide cybersecurity and privacy program.
Management Review of Org Chart
Entity's Senior Management reviews and approves the Organizational Chart for all employees annually.
Management Review of Risks
Entity's Senior Management reviews and approves the "Risk Assessment Report" annually.
Management Review of Third-Party Risks
Entity's Senior Management reviews and approves the "Vendor Risk Assessment Report" annually.
Subservice organization evaluation
Entity reviews and evaluates all subservice organizations periodically, to ensure commitments to Entity's customers can be met.
Segregates Roles and Responsibilities
Entity's Senior Management segregates responsibilities and duties across the organization to mitigate risks to the services provided to its customers.
Testing
Entity has procedures to conduct regular tests and exercises that determine the effectiveness and the readiness to execute the contingency plan.
PCI DSS Requirements
Entity identifies and maintains the list of PCI DSS requirements are managed by each service provider, and which are managed by the entity.
Asset Ownership Assignment
Entity has set up mechanisms to assign and manage asset ownership responsibilities and establish a common understanding of asset protection requirements.
New Hire Security & Privacy Training Records
Entity has established procedures for new staff to complete security and privacy literacy training as a part of their onboarding.
Periodic Security & Privacy Training Records
Entity documents, monitors, and retains individual training activities and records.
