Link11 recognises that the confidentiality, integrity and availability of information and data created, maintained and hosted by us are vital to the success of the business and privacy of our partners.

As a service provider, we understand the importance in providing clear information about our security practices, tools, resources and responsibilities within Link11 so that our customers can feel confident in choosing us as a trusted provider.

This Security Posture highlights high-level details about our steps to identify and mitigate risks, implement best practices, and continuously develop ways to improve.

Founded in 2005

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Controls (26)

Here are the controls implemented at Link11 to ensure compliance, as a part of our security program.

Product security (2)

Vulnerability Remediation Process

Entity identifies vulnerabilities on the Company platform through the execution of regular vulnerability scans.

Centralized Management of Flaw Remediation Processes

Entity tracks all vulnerabilities and remediates them as per the policy and procedure defined to manage vulnerabilities.

Data security (4)

Encrypting Data At Rest

Entity has set up cryptographic mechanisms to encrypt all production database[s] that store customer data at rest.

Inventory of Infrastructure Assets

Entity develops, documents, and maintains an inventory of organizational infrastructure systems, including all necessary information to achieve accountability.

Testing for Reliability and Integrity

Entity tests backup information periodically to verify media reliability and information integrity.

Hardening of Systems

Entity ensures that servers used to process in-scope data are hardened.

Network security (2)

Limit Network Connections

Entity ensures that the production databases access and Secure Shell access to infrastructure entities are protected from public internet access.

Data used in Testing

Entity ensures that customer data used in non-Production environments requires the same level of protection as the production environment.

App security (1)

Conspicuous Link To Privacy Notice

Entity displays the most current information about its services on its website, which is accessible to its customers.

Endpoint security (2)

Full Device or Container-based Encryption

Where applicable, Entity ensures that endpoints with access to critical servers or data must be encrypted to protect from unauthorized access.

Endpoint Security Validation

Entity has set up measures to perform security and privacy compliance checks on the software versions and patches of remote devices prior to the establishment of the internal connection.

Corporate security (15)

Code of Business Conduct

Entity has a documented policy to define behavioral standards and acceptable business conduct.

Organizational Structure

Entity maintains an organizational structure to define authorities, facilitate information flow and establish responsibilities.

Roles & Responsibilities

Entity has established procedures to communicate with staff about their roles and responsibilities.

Security & Privacy Awareness

Entity provides information security and privacy training to staff that is relevant to their job function.

Automated Reporting

Entity has provided information to employees, via various Information Security Policies/procedures, on how to report failures, incidents, concerns, or other complaints related to the services or systems provided by the entity in the event there are problems.

Incident Reporting Assistance

Entity has provided information to customers on how to report failures, incidents, concerns, or other complaints related to the services or systems provided by the Entity in the event there are problems.

Risk Framing

Entity performs a formal risk assessment exercise annually, as per documented guidelines and procedures, to identify threats that could impair systems' security commitments and requirements.

Risk Assessment

Each risk is assessed and given a risk score in relation to the likelihood of it occurring and the potential impact on the security, availability, and confidentiality of the Company platform. Risks are mapped to mitigating factors that address some or all of the risk.

Fraud

Entity considers the potential for fraud when assessing risks. This is an entry in the risk matrix.

Third-Party Criticality Assessments

Entity performs a formal vendor risk assessment exercise annually to identify vendors that are critical to the systems' security commitments and requirements.

Assigned Cybersecurity & Privacy Responsibilities

Entity's Senior Management assigns the role of Information Security Officer who is delegated to centrally manage, coordinate, develop, implement, and maintain an enterprise-wide cybersecurity and privacy program.

Subservice organization evaluation

Entity reviews and evaluates all subservice organizations periodically, to ensure commitments to Entity's customers can be met.

Segregates Roles and Responsibilities

Entity's Senior Management segregates responsibilities and duties across the organization to mitigate risks to the services provided to its customers.

Asset Ownership Assignment

Entity has set up mechanisms to assign and manage asset ownership responsibilities and establish a common understanding of asset protection requirements.

Shared Responsibility

The Entity ensures that the information security roles and responsibilities are clearly defined based on the shared responsibility model and the terms and conditions proposed by critical Cloud Service Providers.

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